Refund Policy
Last updated: July 14, 2026
1. Overview
This policy applies to all purchases made through resellz.co.uk.
2. Nature of our products
Everything we sell is a digital, informational product — supplier contact lists and, for the Elite Bundle, a resell guide — delivered instantly on the confirmation page after payment. We don't sell physical goods.
3. All sales are final
Because your content unlocks instantly and can be viewed immediately after checkout, we don't offer refunds for a change of mind once the confirmation page has been viewed.
4. Our replacement guarantee
If a supplier listed in your purchase turns out to be unresponsive, delisted, or has invalid contact information, email us the details within 30 days of your purchase and we'll provide a verified replacement supplier at no extra cost.
5. Non-delivery or technical issues
If your payment succeeded but you couldn't access your content because of a technical error on our end, contact support and we'll fix it or issue a refund.
6. UK/EU right of cancellation
Under UK consumer law (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reg. 37(1)), the standard 14-day cancellation right does not apply to digital content once supply has begun, provided you gave express consent to immediate supply and acknowledged that you would lose that right by doing so. The equivalent EU rule (Directive 2011/83/EU, Art. 16(m)) applies on the same basis for customers in the EU. Because your content unlocks immediately on the confirmation page, completing checkout is treated as that consent and acknowledgment.
7. How to request support
Email support@resellz.co.uk with your order details. We aim to respond within 24–48 business hours.
8. Changes to this policy
We may update this policy at any time. The current version is always available at this URL.